Refund Policy
Refund Policy
We strive for customer satisfaction. Refunds are offered in the following situations:
Eligible Cases
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Wrong item delivered.
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Damaged or defective product.
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Product not as described.
Conditions
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Refund requests must be made within 48 hours of receiving the product.
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Product must be unused, with original packaging and tags.
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Proof of purchase and product photos are required.
Refund Process
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Email care.formova@gmail.com with your order ID and reason for refund.
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Our team will review your request within 2 business days.
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If approved, refunds will be processed to your original payment method within 5–7 working days.
